Shipping & Returns

RETURN POLICY

 

Last updated September 16, 2020

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Ensemble Stores, Ltd Co.

Attn: Returns

RMA #

114 N Hill Street  

Griffin, GA 30223  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

  

  •         A 10% restocking fee will be charged for all returns.     
  •         Sale items are FINAL SALE and cannot be returned.        
  •         The customer will not be responsible for covering the cost of shipping the a return if the item(s) are incorrect, damaged or defective.   

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

4049052207 

[email protected]