Domestic Shipping Policy
Shipment processing time
All orders are processed within 5 business days under normal circumstances. Should an unexpected influx of orders occur, processing times be longer.
Shipping rates and delivery estimates
Shipping costs will be waived for orders of $99.99 USD or more. Shipping rates will be determined by the destination of the order and will be sent via USPS.
Shipment to P.O. boxes or APO/FPO addresses
We do not ship to P.O. boxes. APO/FPO addresses should be entered as regular addresses.
Shipment confirmation and order tracking
Shipment confirmation and order tracking will be sent via email, using the email address provided on the order.
Customs, duties, and taxes
Ensemble Stores, Ltd Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Ensemble Stores, Ltd Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Ensemble currently ships to the United States, all US Territories and Canada.